Our Reviews

I always get excellent service at this dealership.

Wow! We had the BEST experience purchasing from Wyatt Johnson GMC in Clarksville. Literally everyone we spoke with was honest, friendly and genuinely interested in not only selling us the vehicle we wanted but sincerely wanted us to be happy. Of particular mention are Mr. Dexter Clark our fantastic, polite and knowledgeable Salesman, Mr. Sean Morales our can-do, make-it-happen, experienced, affable Sales Manager, Mrs. Cynthia Wolford our knowledgeable, pleasant and concise Finance Manager and lastly Mr. John Horton our Sales Consultant who presented us with the most remarkable demonstration of our new Sierra 1500 AT4. He knew everything about the vehicle and conveyed it in such a simple, reassuring and non-intimidating, down-home manner. My wife and I highly recommend Wyatt Johnson GMC for those wishing to purchase a new vehicle.

This was the second time Mr. Sylvester William help me decide on the right vehicle just me. Very professional and understanding service is what help me with my decision.

Your Tech Mike Brown made this a very pleasant experience. He will be the reason that I bring my vehicle back to your dealership.

Great experience! I arrived at my appointment early and could be seen they had me out and my truck was fixed in less time than predicted.

I came to the dealership to have my car’s oil changed and tires rotated. The job was done efficiently and in a timely manner.

Charles was so professional and great customer

Great service Great staff

The oil was changed, they did not reset the computer. Which now shows we need a oil change soon. We will have to go back now to have it reset

Ken was patient and polite. He helped answer all my questions, even in the rain. He even called me back when he found something I was looking for and pivoted with me when I decided to buy a new vehicle. Could not be happier.

I always get great service at Wyatt Johnson. Doug Seay is friendly and courteous. He takes good care of my car. He is knowledgeable and professional.

2020 backup camera replacement, the shop was going to charge me $600.00 for replacement when I asked why so much I was told $150.00 for part $250.00 for reprogramming $200.00 for mechanic. So I called two other shops asking about the replacement and was told reprogramming was unnecessary it’s a plug and play system. I also checked at other parts store and in the description of the part it is a plug and play no reprogramming So why is a qualified mechanic saying it needs reprogramming?

I am writing to express my concern and disappointment regarding the ongoing issue with my vehicle's airbag recall. Over a year ago, I was informed that the necessary part had been ordered, but each time I return for service, I am told the part still needs to be ordered, as if nothing has been done. This situation has left me questioning whether the part was ever truly ordered or perhaps allocated elsewhere. The urgency of this recall cannot be overstated. As you know, the risk of flying shrapnel from a deployed airbag in an accident is a serious safety concern. Given that I commute at least 30 miles every day for work, I am deeply worried about my safety, and I need to know that my health and well-being are being taken seriously. I kindly ask for immediate clarification on the status of the part and a firm commitment to resolving this issue. Thank you for your prompt attention to this matter.

Jason Thorne is the best! He really tried to help me with what i needed. The finance lady really helped me along with the sales manager. Just everyone made the whole experience great!

I was impressed by the professionalism of whoever answered the phone at the service department. Although I made several changes to my appointment, the person on the phone made it a simple, easy, and pleasant experience. I was impressed by the person who interviewed us when we dropped off the vehicle. They took the time to show us our vehicles maintenance history and gave us recommendations for future maintenance. Overall a great experience.

Very professional and knowledgeable

Excellent from start to finish. Paul and the Finance Manager did a wonderful job.

Kim was very friendly and had exceptional customer service skills. Could have not asked for a better experience.

1. Service was not finished on time at Saturday. Service engineer suggested to pickup car at Monday. He confirmed car will be ready before lunch. When I called Monday 10am, nobody even started to work with my car. Finally service was finished at 3:30 pm. 2. I requested to check the reason of tier pressure sensor mulfanction. You replaced this sensor to new one. But now all sensors doesn't work.

Wonderful service!!

Excellent service

Dexter, Demar, Angel and Clayton all gave outstanding customer service as always. This is one of the reasons this is the 4th vehicle we have purchased from WJ in past 3 years. We are forever loyal to WJ and Dexter for purchasing our vehicles, Clayton for accessories and Angel for serving my vehicles.

Misty was top notch from start to finish...Financing was easy and done with a smile. Thanks to Ronnie for getting the one we wanted. Would definitely recommend to friends and family.

I drove past three other dealerships to get to Wyatt Johnson, and I'm glad I did. Doug Seay was excellent! He exceeded my expectations, and he went above and beyond. I will definitely be going back!

Awesome dealership and friendly employees

Angel was very helpful providing me with a detailed explanation of the recommendations for my vehicle.

It was good

IT IS ALWAYS GREAT.

This is my 3rd or 4th time here at location and the customer service skills are just over the top.

Everyone was amazing. Job was done in a timely manner. Everything was perfect!

Very timely and polite

It was a really tubular experience. Mike (my service advisor) even got a dude to go and wash my car for me really quick too. And the dude that washed my car even stopped off and vacuumed it out really quick. HOW TUBULAR IS THAT?!?!?!

I scheduled an appointment because my Service Engine light came on and I was planning on traveling in the coming days. Wyatt Johnson Buick was able to conduct a diagnosis and replace the faulty part same day.

Everything when smooth as silk and in a timely manner, thanks!

Excellent

Jonathan was very efficient and attentive. The service from the shop was quick and thorough.

Friendly and accommodating

Great

Wyatt Johnson GMC service department is the best place in Clarksville to get your vehicle needs taking care of. I’ve been getting my services done on my vehicles for over 25 years now and I don’t have any complaints. Keep up the good work.

Work is good and your maintenance team are professional at all times!

Everybody at Wyatt Johnson is awesome!!!!! Our service was friendly, and knowledgeable and remembered us from previous appointments (and we weren’t a problem at the previous visits…..lol)

This was my first time at your service department and it was a great experience.

Well i was almost charged for 8 qts of oil when my buick only takes 6..

Charles Goodrich from Wyatt Johnson Buick GMC, helped me keep the secret gift to my wife for our anniversary; he provided awesome customer service.

Incredible people to work with! From our salesman, Jason, to everyone else we dealt with. We will definitely buy another vehicle here!

Everything about my appointment went smoothly. I was greeted promptly, Kim informed me about other services that I should consider, and the oil change/tire rotation was finished quickly. I couldn't have asked for a better experience.

Mr. Thorne was very professional and knowledgeable. I could not have asked for a better buying experience. I will definitely be a return customer!

Great service, provided me a ride to work while I dropped my vehicle off to have my fender flares out on!

Mr. Brown is always kind and knowledgeable. He explains in detail what needs to be done to my car and what to look for.

This is my third vehicle I’ve bought from Wyatt Johnson and as always customer service was excellent. Randy Lawson was my salesman and he was excellent and got me a new car that I absolutely love!

Great customer service

Reaching a final deal took too long

Another great experience bringing my truck in for service. Angel communicated the status of my truck regularly while it was being worked on and went above and beyond to help schedule additional things I wanted done in a timely manner so that I got the truck back earlier than expected. It was truly one of the best customer service experiences I have had thus far and I will definitely be back to WJ for anything I need in the future because of it.

Doug is an amazing service advisor. His knowledge of the brand is bar none. Thanks for taking care of my vehicle.

Doug is awesome! Always pleasant and gets right to work. He never wastes your time and keeps you well informed concerning your vehicle.

Courteous staff

Dawson was great! Friendly and courteous.

Great Service as always. Quick, fast & very professional, definitely a Five Star Service !!!

Great customer service and great service time

Tiffany was really great to work with. She addressed everything up front, gave me the game plan for getting things done, contacted me to keep me informed, there were no surprises at pickup and she is super friendly to boot.

Doug was really helpful polite and knowledgeable.

Kim was able get my vehicle repaired and accessory installed, when other advisors were unable to.

Miss Kim was excellent as always. She explained all benefits to my services and future services; Very polite and knowledgeable. The service personnel were helpful and professional in look and politeness. The service area is clean as was the waiting area and other facilities. Definitely continuing our relationship with Wyatt Johnson Buick GMC.

I was well informed about what was being done to my car. Dawson was very courteous.

Quick oil change. In and out in 40 minutes with an appointment

Great Service kind and curtesy

Maintenance and warranty repairs

Recently had the pile changed on my 24 Yukon. Had the pleasure of working with Doug. Top notch respectful, courteous and honest. Will never go to any other dealership for any service needs other than Wyatt Johnson Buick GMC.

The last two services you have increased pricing. For three services I have went from paying $210, to well over $300. So not only are your vehicles overpriced but now your service is as well. I have no choice but to find a cheaper option. No more GMC trucks or services! Cannot get ahead when businesses continue to raise their prices. Sounds like Wyatt Johnson being sold was only good for Wyatt Johnson, definitely not good for the loyal customers!!

Our service tech was great! Forgot his name. Very friendly and polite.

When they couldn't get the truck I wanted ordered, I found one that would work and they did what they do to get and now it's mine, and I am very happy

I wanted to do all business via text/email until we were close on the deal. I wanted to come in, sign papers and leave. I spent too much time at the dealership. The dealer did not have the truck I wanted. They did a search and found one the color I wanted. I agreed to the trade, but when it arrived it was not equipped like I wanted. I should have caught that. Not the salesman's fault. It was not as well equipped as the one I traded. So, I settled for a truck I really didn't want.

Everyone at Wyatt Johnson GMC was wonderful to work with! I was so excited that they had the perfect Terraine Denai that I had been wanting! Misty Bibbs was our salesperson, and she was fabulous to work with. She helped me with accurate information prior to the visit to the dealership and was so courteous and informative during our test drive, and throughout the entire purchase process! Shout out to Russell Murphy, who seamlessly took care of our GM Financing for us, as well! Thank you, everyone, I'm so excited about my new vehicle!!!

My service rep was excellent, I thought it was kind of pricey for an oil change and fuel filter change. I was dissatisfied with my oil change because I had to add oil to my engine once I got home.

Always great.

Service was great, scheduled an appointment and was in and out quickly.

Was very knowledgeable

On time, excellent service, really good technician and great written and oral communication and feedback. Overall an excellent visit and service.

Service advisor was knowledgeable about what our Enclave needed.

Overall, the experience was ok. There were several hicus. Some were my fault others we not. For starters the vehicle I bought advertise for $47k after rebates. But somehow I got it to $52 after rebates. The vehicle had recalls from July2024 were not complete until the day after I bought it. Even though I was told to take the car that night. Luckily I refuse to take it with me because I made sure my salesman would honor his promise of washing and fueling the car. I also ask for the truck to be ready because I was driving it to California the next morning. But when I got there I was not allow to take it because of two recalls. Technology GM does not allow their vehicles to be sold if it is known the their is a recall. But it was sold to me. Overall my salesman was good. He didn't volunteer any information. When I got it I thought it was a V8 but later I found out it was a 4 cylinder engine. I think that was mostly un me because I did ask the right questions. I also want to say that the maintenance department was superb. They shared information calm me down when I realized that I would miss my Statting time by two hours. They were great and I am completely satisfied with the service department.

Felt very comfortable talking to all who approached us. They answered all our questions and addressed all our concerns.

Very professional tech. Explained what was to be repaired and the cost of repairs. Was not as timely I would have like the repairs to be completed but very satisfied with the facility and the staff. I would recommend services to others.

The customer service representative explained everything to us about what our car needed to keep it running in good condition, and did not pressure us into unneeded repairs. Thanks for a job well done.

Thank you for you the way you make customers feel special.

We always request Michael Brown with maintenance on our truck, keeps us informed about what is needed. Great customer service! Thank you, Michael!! The Felt’s

Doug always takes reel good care of me every time I come in answers all my questions and explains everything in detail

Doug Seay was very professional and answered all my questions and concerns. My truck was completed in a timely manner.

I had to wait 2.5 hours for my oil change and tire rotate because they was behind but my sales representative Tiffany hayhurst was very good keeping me updated on the reason for delay

Ronnie and La'Qualin are great to work with, I recommend them 100%

It was very convenient. Early drop off and then I get texts with the status of my vehicle. They also washed my truck!

Not willing to match or meet competitors pricing on my trade. I felt like I didn’t get any kind of consideration, especially after buying vechikes from your dealership for the past 21 years. I’m sure I will no longer buy from Wyatt Johnson auto group anymore.

Wonderful service. Excellent response time. Very pleased with the customer service provided!

The technician who did the service was not very good at his job. He put a tire on the rear to the front with a hole in the tire that had a nail in it. I got ready to go to church and to my surprise I had a flat tire on the front. Not a good technician in my opinion.

My experience at the dealership was excellent. Everyone was courteous and I would recommend them. My care salesman Dexter Clark, was very polite and worked hard to get me financed.

excellent

I’ve never had any issues with any service that I’ve received. All the service members are pleasant to work with.

Had service light come on carried it in to dealership they were very professional and prompt and took care of my issues

Everyone is friendly and ready to assist. It's a welcoming environment, you'll leave happy and satisfy for what you're looking for and the service you need on your vehicle.

Sylvester Williams and Misty Turner were amazing and went above and beyond their roles. I appreciate their professionalism and product knowledge.

Angel and David were great. They got me in got my truck fixed and back on the road in a very short amount of time. I thank them a lot.

Great

Amazing experience overall! Sean Morales was absolutely awesome to work with.

We’ve been bringing our vehicles to Wyatt Johnson Buick GMC for the past three years, and the service has always been reliable and professional. Most recently, we brought in both my Chevy Silverado 1500 LT Trail Boss and my wife Theresa’s Buick Envision for an oil change and tire rotation on 04/19/2025. Dawson took care of everything and made the process smooth from start to finish. He was friendly, informative, and kept us updated throughout. Both vehicles were serviced promptly and returned in great condition. After three years of consistent, worry-free service, I can confidently say this team delivers top-notch work. Highly recommend them for anyone looking for quality care and dependable service.

great experience

Easy pick up and drop off

Had an issue with waiting for decisions and it took longer than I think it should have.

Wonderful service and met with professionalism.

Your service department has great customer service very thorough very outgoing it was just a good experience thank you Dawson did an awesome job

I had a great experience

Great people to work with. Went very smoothly!

EVERYTHING WAS A SMOOTH DEAL.

MR. Chase Collins was outstanding, excellent.

My advisor Kim was excellent kept me up to date on the status of my vehicle

Everyone was extremely helpful especially Angel. The only issue is that they didn’t have the part in stock so I will have to make another appointment. But overall the experience was great.

Fast service and friendly staff

THEY DID A GREAT IN SERVICING VEHICLE

Custom accessories installed. Work was completed as promised and on time.

Great staff!

Assistance by Doug Seay was and has always been excellent helping with the things needed on my vehicle. I am sure that Wyatt Johnson has the best Service Representative .in this business. Thank you Doug for the help.

Good

As always, Wyatt Johnson GMC does not disappoint when it comes to servicing my vehicles.

Had oil change done. Everyone was friendly. In and out.

Misty and Derek were amazing and I felt they went above and beyond in helping me get financed

I had a fantastic experience with your company

Thank you guys for having my vehicle fixed in a timely manner. You all really saved the day!

Daniel did an amazing job taking care of us and getting us a great deal

Misty and Derrick went above and beyond to get the sale approved and get me right where I needed to be

You guys never let me down, My service guy, I think his name is Mr. Johnson. He was amazing and very knowledgeable and professional, that’s the reason I never take my truck anywhere else!!! Keep up the great work…

You guys are always so friendly and answer any questions I may have. You also give out suggestions on products and price match on tires. Tiffany was a pleasure to assist me when I arrived for my routine oil change and tire rotation. Thanks!

Horrible, customer service sucks, service advisors not truthful , still have issues after major motor repair.

Very pleasant. Friendly service.

Fast and friendly service

Got me a great price on my trades, and very helpful and knowledgeable on my new purchase.

Friendly thorough explanations

I had a lovely experience with Dawson

I scheduled a routine service appointment. I was met at the drive and quickly processed in. Each staff member that I dealt with was courteous and efficient. I chose to wait for my vehicle, and service was completed in a timely manner. This was another great experience with the Service Department at Wyatt Johnson GMC.

I love the way they Sales person took care of me Mr. Sylvester.

Harvey Shine was great he was very patient and easy to work with. Would recommend him To all my friends looking for new vehicle and will be going back to him for future needs.

Enjoy most of the people and the service is great

Great speedy service with a detailed vehicle status.

Service writer needs to go through more of upcoming maintenance that will be required to keep the warranty

Kim was absolutely fantastic. I was on a long road trip when my truck broke down. She shepherded me through the process in lightening speed and I was back on the road 24 hours later. A real lifesaver.

I am very pleased with all aspects of my visit.

Mike Brown is an awesome professional!!

Our sell person Misty was wonderful. She was so helpful and made us feel comfortable in our purchase. There was no pressure but explained everything and answered all the questions we had. Was one of the easiest vehicle purchase we have ever made. I all very pleased with our decision and have and will recommend this dealership.

Everything went great!! Tisha! Jay! And Russell ⭐️ ⭐️⭐️⭐️⭐️

I drive two hours to get there. Very kind people and the timing was better than advised

I always take my Truck to Gmc Clarksville and have always been satisfied with the service and the Staff. May 6, 2025 was a different story I had a full service done. I had the Transmission, Transfer, front and rear differential oil change and engine oil change. Also 4 new tires installed.Needless to say that thousands of dollars were spent. I got a call from Kim Sigler said truck had to be sent out to have tires mounted they could not do it there. So 2 days went by and Kim Sigler called and said truck was ready. I went to pick up truck turned the key and dash had a sevice tire caution on. Did not even leave the GMC parking lot talked to Kim Sigler she asked if I could take it to Discount Tire and they would fix it. I politely told her I was not going to take it and the dealership needed to handle it. So left Truck no word on progress 3rd day finally day 4 she called and said truck was ready. So on 4th day at the dealership I picked up my vehicle. Very disappointed in the professionalism of.the Service Department for not catching the problem after picking up the vehicle the caution light was front and center in the dash with yellow light and words Service Tire Pressure System. I feel that after spending thousands of dollars that collecting the money was the priority not customer service. Will not be bringing my vehicle back to Clarksville GMC and will tell my friends and family who own GMC’s to think twice before going to this dealership. I believe everyone from the mechanics to the Service department and Service advisor need some customer service training.

I was not at all satisfied, I went there for an oil, filter, and tire rotation I told him so when he rang it up he had much more added to it I declined it and signed the paper as saying so after the wait it was added back on. I ask him what was going on he said we talked about it and i changed my mind. I know beyond a reasonable doubt I did not. I might be up in age but my mind is still sharp. I paid the bill because I had no other choice. I have done lots and lots of business with the dealer ship and was always satisfied, I can afford the bill no problem, but i will not be back I didn't loose the dealership did

Everything was good!

I like to thank Mr. Doug for all his excellent support

Mr. Doug Seay always provides excellent service for my Yucon. Thank you all.

Everyone was great and helpfull.

The young man who helped me out was very nice & informative. Great customer service.

From sales to service, the team at WJ has been stellar.

Always on time courteous service

Same as always in and out in a timely fashion my service writer Doug Seay always lets me know what my vehicle needs and lets me tell him what I want with no pressure . Every one is polite and courteous, and very helpful.

Excellent Customer service! Always a Great sales experience with a team you can trust!

Kim was very professional and helpfull

I had the pleasure of having Angel Massa as my service coordinator. He was very polite, thorough and informative of the service my vehicle needed. He kept in constant contact with me through the process to get me out in a timely manner.

We always have the best experience with Wyatt Johnson GMC

Was charged almost $1100 for a tune up once picked up told me that coil packs were not changed because my vehicle didn't have coil packs which isn't true it does. Why are they charging 36.99 for 8 dollar spark plugs and 206 dollars for 80 dollar wires. Was under the impression for the price I paid a full tune up would be preformed with coil packs , plugs and wires. Will not be back to pay for the overpriced charges they offer

Always professional and accommodating.

I was in as scheduled. My tech advisor, Dawson, was very attentive and knowledgeable.

Great experience! No issues, and my truck is running great.

Sure! Here’s a simple and short review you can use: I had a great experience getting my car serviced at this dealership. The staff was friendly, the service was completed on a reasonable time, and everything was explained clearly.

I wish the alignment program hadn’t gone away! I would’ve purchased it during my visit!

Easy to talk to and Kim was very polite and professional.

Had great service

The employee care was amazing

Mike was very attentive to my concerns regarding my GMC Sierra 2500 HD AT4. He made sure that I understood the recommended services by the manufacturer to keep my vehicle safe and operational on the road. Cliff provided a very courteous shuttle service back to my home and picked me up to retrieve my vehicle. Thank you both for your efforts and professionalism. I will definitely continue to bring my vehicle to Wyatt Johnson GMC in Clarksville, TN for it’s continued service requirements. Thank you!!

Doug Seay & Garnett Courtney took amazing care of me as they always do. They are absolutely the best.

Excellent job and no hassle for appointment.

I truly appreciate the time,care and followup messages while my vehicle was being serviced. A special recognition to Doug for going above and beyond, he always courteous with customers, and shows people and public oriented skills. He will make sure that the customer(s) are satisfied and sometimes will give some complimentary perks! I also want to thank the technicians too for taking care of my vehicles needs.

Very professional and knowledgeable. Everyone at WJ is always so kind, A++ service !

Scheduled an oil change and dropped off over night. I heard from Kim Sigler first thing the next morning to let me know about recommend services and pricing, etc. She was extremely helpful and knowledgeable. Great experience.

Great service on both our truck & SUV! All finished in a timely manner!

Charles and Jason were great to work with. Finance was a breeze. Would recommend to others.

Great service

Didn't have any complaints .

Great people and service. Thank you Kim Sigler!

Peter was very good not pressuring on things that were not needed immediately , he also was very honest in letting me know that I was charged for something that I was not supposed to be. Refund immediately? Sine I have been bringing my car there I have nothing but respect and wonderful service . Will request him if available. Also have Angel also and the same respect and wonderful service.

The whole process was super easy and any questions I had were answered and very informative. Im very happy I chose Wyatt Johnson to purchase my new truck

I was meaty Angel Massa, the service rep. He provided me with a true quote for my repairs. My vehicle was clean went I received it from the service repair. Angel did check on me several times while I was waiting and kept me informed.

Excellent service and Daniel was great

I was very impressed with how my situation was handled and Angel was amazing and took great care of me while I was

Always pleasant and professionalism

The text a person receives detailing the service and the amount that service will cost is deceiving. A person receives a text with an amount only to go to the dealership and the amount be higher. Apparently there are “shop supplies” that are added to everyone’s bill or it could be a “diagnostic test” that was added or both of these things added. Why is that not disclosed in the original text or better yet why is that not included in the price you are originally quoted. Customers are paying a high enough price for labor and parts that these “supplies” should be included in the cost and not an “add on”. Why would it cost $195 for a diagnostic test - it doesn’t- it’s a way for the dealership to make more money. To show up expecting to pay one price and then be told it’s going to cost $75 more or in our case last week $500 more is ridiculous. This has happened to us 2 weeks in a row and we will be re-thinking where we get our vehicles serviced.

I recently had a fantastic experience at Wyatt Johnson GMC, thanks to Mike Brown. From start to finish, Mike went above and beyond to ensure everything went smoothly with my vehicle. He kept me updated every step of the way, clearly communicating the status of my car so I never had to guess what was happening. What truly stood out was his help with finding new tires. Mike not only assisted with price matching helping me get the best deal possible but also gave me honest, knowledgeable advice that helped me make a confident decision on a new set of tires. His professionalism, transparency, and commitment to excellent service made a stressful process easy and straightforward. If you’re looking for someone who genuinely cares about customers and knows what they’re doing, ask for Mike Brown. Highly recommend!

I have always truly appreciated the high quality service. However, my last service was a bit disappointing. The backup camera had a bad cable that I was told was replaced and that the camera was repaired. Not the case. I live in Murray, KY so its more than a drive across town for another look. This is my second new truck I have purchased at Wyatt Johnson and will likely buy more. I also want to bring your attention to the excellent service provided by Angel Massa. He will make you a lot of money and good will.

agent did great job- Not happy about wait time

Angel Massa at Wyatt Johnson service is the most knowledgeable and attentive service master and coordinator I have had the pleasure to meet. He will earn the dealership tremendous Good Will.

Dropped off our car at appt. time..Doug said he'd call when we were done..and he did just that..all clean all cool and ready to roll..This dealership goes above and beyond to help the customers..Best news of all my car doesn't have to get a new motor...Woohoo..Thank you very much Doug and your team for great service...Wendy

service manager was great- but I had to wait three hours for my scheduled appointment AND there was TV wasn't working! Poor management.

I purchased a new 2025 Denali 1500 Ultimate and the amp for kicker speakers didn’t work on delivery to me. Then the telematics unit went out week later. Bring it for service told parts are on back order and didn’t hear a word or update from anyone for three weeks. I kept checking in with the service rep and they said it’s on back order no eta. I called executive support at GMC and they had trouble getting updates from the service center. Pure disaster and major disappointment for what I paid to get this service.

Mr. Angel Massa ensured that every service that was due, based on the vehicles mileage was performed. He kept me informed throughout the process. Mr. Massa’s professionalism is second to none. I would recommend to everyone who is in need of vehicle service to come to Wyatt Johnson, and ask for Mr. Massa as your service representative. Thank you.

It was awesome Angel was bomb.com as always. Very helpful and understanding

Service was completed under an hour.

Michael brown and David Edwards were very professional and knowledgeable.

I was scheduled for a oil and transmission fluid change that they told me would take 2 hours but it only took one! The staff was very friendly.

Excellent customer service

Everything is great....

It was an overall great experience. The team was professional and friendly. Because we live six hours away, we did all of the purchasing online and over the phone, and we never stepped foot on the lot until it was time to pick up the vehicle we purchased. Daniel Bourne was our salesperson, and he was professional and very respectful throughout the process. He worked with us during negotiations, and when we arrived to pick up the vehicle, he was there to greet us. Everything was hassle-free. We were at the dealership for maybe 45 minutes total. This was one of the best experiences I’ve had when purchasing a new car.

Charles was amazing! I told him what I wanted, and he was able to reproduce. He is very knowledgeable of his product. He helped me with everything. He is a great man overall!

Dexter the sales rep is awesome

3 hours for an oil change. Also, you need to be more forthcoming with your special coupons.

Thought something with the 6.2 caused an issue with my truck(considering the recall and what not) Wednesday June 25th as my Mother-in-law was driving to pick us up from the airport and the truck suddenly died at a stop light. It would not start back up with nearly full tank of fuel... Was able to get it towed over to Wyatt Johnson and spoke with Angel, as soon as they opened up. He got me in on first available appointment which was set for Today( Friday June 27th 2025 ) however a couple hours later they were able to run an initial assessment and determine an issue in the Fuel Pump Control Module. They replaced it and the truck was fully operational again no issues with the motor(THANKFULLY). Angel was very communitive and answered all the questions/concerns if I could give him more than 5 stars I absolutely would.

One of my best experiences purchasing a new vehicle. I knew going in what I wanted and was very appreciative of Dexter Clark's assistance in helping make that happen. I was treated well upon arrival and throughout the entire process. Exactly how it should be!

Tyler and Dale were both great to work with. They made buying a new car easy. I highly recommend them!

Dealer was great to work with!! Worked with us the entire process to find the truck I liked

Had a problem with my engine breaking down they said no problem. Next day I have the same problem received letter from Gm c that there's a safety recall on my engine.

I have a 2025 vehicle that has a software issues. The radio cuts out on all source inputs which is very annoying. I was told there is no resolution currently for this problem. If was short on the agreed purchase amount, would I be allowed to just take the vehicle and worry about it later. Surely that would not happen; however, it's okay for GM to just string me along with no compensation. I do not have an issue with Wyatt Johnson or the service rep but still feel I should be compensated for my loss of quality.

Took care of my vehicles repair needs on schedule.

Always a Great experience dealing with the Wyatt Johnson group. Dexter is always a pleasure to work with

Awesome customer service!

I appreciate the detailed explanation of the issues and clear communication throughout the repair process … Thank you Doug Seay you’re the best

Everything went very smoothly. Less than an hour to get an oil change and tire rotation.

Best dealership I've ever dealt with...

I love how repetitive take there time and answer any questions we may have. They are very polite and respectful.

Everyone was helpful and kind. Service took awhile—- but computer problems are difficult

Performed quality service

Great job service department was awesome. Mason did a fantastic job.

Drop off easy, facility nice, advisor had good attitude, and that’s where positives end. Dropped it off with one issue: sensor broken. Picked it back up and told sensor broken. I know…that’s why I dropped it off. Told that a warranty claim was filed, called Chevy after appointment to seek warranty work. Chevy assured it contacted the dealer and send me a copy of the ticket. Sales advisor assured me he would bring ticket to manager and call me in 24 hours. Dealership unresponsive. Paid over $200 to tell me what I told them dropping it off and no fix or service done.

Everyone was friendly, helpful, and professional.

The service advisor I had was very knowledgeable and friendly.

M. Seay kept me up to time that occur up to the time I had the Tuck back. He is out standing with supporting his Customers. Excellent job again Dug!

Extremely professional and experienced staff. Very easy to work with.

Doug was my service advisor and he went above and beyond. He explained everything so well and made sure I understood every step of the process. All of the advisors at my location are amazing!

As usual, we had great service

Johnathan was a great employee making sure all my Yukon’s needs were addressed. Highly recommend!

Appointment at 9:30. Work on truck started about 10 and finished about 11:30. In and out really fast. Great.

Angel, the service writer was great, he is very professional, courteous and very friendly, would recommend family and friends to be their service writer.

Charles worked with me to get the vehicle I wanted.

Prices were extremely high for the service but they price matched Serra who has much better rates.

I’ve had great experiences in the past at Wyatt Johnson and this time was no different. The staff at WJ continue to earn my business.

Great service and excellent customer service! Angel was great and very easy to work with! Would recommend him to anyone!

Great people great service

Doug Seay is always amazing as usual. He goes above and beyond to make sure I am taken care of.

Excellent customer service

Thank you for a great experience

Another good experience having my vehicle serviced. Shout out to Kim for always taking care of me and making me feel welcomed.

The issue was corrected quickly

Great service, got me in and out ahead of my actual appointment time.

Service was completed on time with no issues

Angel is a very nice young man and has excellent manners and genuinely wanted to make sure he went over all my concerns. When I picked up, all 3 gentlemen were thorough checking me out and went over everything they did and even gave me rebate paper. I was satisfied and felt I was taken care of.

Had first oil change and tire rotation done and when everything was finished I got in the car and found three oil spots on the center console. I have had oil changes done here before on my GMC Canyon and this is the first time something like this has happened. Other than that I like the service I received.

Angel got me in for my service early so I could get to work and kept me updated on anything going on or recommended!! He’s very professional!! I don’t know how they keep up with as busy as they are!! Keep doing what you do! ⭐️ ⭐️⭐️⭐️⭐️

Love technician, Angel

Great service and quick.

THe solve an issue I was have. Great advice from Doug Seay.

Wonderful experience, super nice service advisor Doug Seay, very knowledgeable & professional, answered all my questions & walk me to my truck to make sure the work was completed properly…

Staff was very attentive and helpful.

Friendly service. Easy to make an appointment. My service advisor, Michael Brown, was excellent. He explained the services my vehicle required, and helped me understand what everything meant. He kept me informed throughout the maintenance process.

One of a kind experience for buying a car. Best experience ever in buying a new car at a dealer. Worked with sales manager and the salesman at the same time. Shawn and Dexter didn’t play game or give me a run around like most every dealerships do. Upfront pricing no haggling credit score down payment and trade done right out at the front desk. I can’t tell you how much quicker and simpler it makes the process of buying a new vehicle.

Fast and easy from scheduling to checkin

I had a wonderful experience with this dealership. They were very respectful and helpful.

From start to finish I was informed about the servicing of my vehicle. My rep was pleasant, personable and helpful. It was much appreciated…

Dawson was great

easy, smooth transaction.

Was lied to about what my truck was taking so long to get serviced and warranty work when I checked on the truck in the afternoon. I had a 7:30 appointment but when I stopped in around 1:30pm my vehicle was not even pulled in yet. This was after I was told a technician put new tires on my new wheels by mistake and they would have to put my old tires back on. This was the reason given for the delay of returning my truck to me. Found out this “may have” been a lie to buy the shop more time. After some very irate words between myself and the dealership my truck was delivered to my house which was followed by an email of apology. The apology was for lying to me. This is NOT how business should be conducted. A customer and dealer relationship is based on trust which has now been destroyed for me due to the dishonesty of the dealership and their representatives.

Micheal Brown was the young man that help me. He was very professional and knowledgeable in what he was helping me with the car.

good service

They fixed the problem

Great staff! Best GM dealer in our area.

Friendly service. Problem solved. Thanks

Terrific service

Very helpful in keeping me updated on what was going on with the vehicle.

We've had the pleasure of working with Mr. Charles Goodrich for three separate car purchases over the years, and each experience has been nothing short of excellent. From the very first sale to the most recent Mr. Goodrich has consistently demonstrated professionalism, honesty and a genuine commitment to helping us find exactly what we were looking for. We would be happy to recommend Mr. Goodrich to any of our friends and family . Thank you, Mr. Charles , for your integrity, consistency, and for making car buying such a positive experience. We look forward to working with you in the future. Moses & Patsey Simmons

My vehicle experienced multiple maintenance issues during my initial service request, but Angel jumped in and neutralized the situation.

Very smooth, every Kim was very professional.

Fantastic dealership. Will always have my business

Peter was amazing at resolving any issues and giving great customer service!

courteous, efficient

Always professional I’ve purchased several vehicles from this dealership.

The experience was unbelievable! The whole crew were timely, experienced and very professional. Your service department just got a new customer.

Angel Massa was extremely polite and straightforward! He answered any questions I had promptly and accurately. The whole experience is of what I normally expect from the service department however, one would think that after a 600 + bill we would have gotten at least a car wash before pickup. I will say that I am glad you are now offering military discount on service. Thank you

We are very happy to deal with Wyatt Johnson and sales person Charles Goodrich. He has the best personality and we have dealt only with him for last several years. He is a valuable person to have at your dealership.

Service done in timely manor

Angel and David Edwards took care of my problem efficiently and quickly. I can’t say enough about how good that they treat me every time I come to the dealership

Friendly and knowledgeable sales team.

The service writer did an excellent job and the techs were very good on time

Always a great experience. I just wish the oil changes took a little less time.

Charles and Damar were great. Very efficient and informative. A pleasure to do business with.

Very professional answered any questions that I had

Great service

Angel is the best, goes above and beyond for customer satisfaction! Thanks for always taking care of our family!

Great service

Was a roller coaster ride but turned out positive for everyone

Excellent service! Courtesy Shuttle took me home and picked me up once my service was completed.

Jonathan, my service advisor was great, let me know what was happening the whole time and got the job done.

Customer service was wonderful, very professional and that technician Angel was a true friend to the customer’s. Love Wyatt Johnson customer service representative.

Misty was great. one of the best sales experiences I've had. They made me an offer, asked me what they had to do to make the sale and all was good. thanks

Peter Gay is a great service representative. He is very kind and professional

Doug does a great job of listening and taking care of what we need. I also enjoyed the courtesy rides to and from my house with Cliff while the car was being repaired. Cliff is a bundle of knowledge and I learned a lot from him about the Clarksville area.

Great customer care/service!! 5 star all the way. Michael Brown, was simply the best service agent i have experienced working with GMC dealerships, and I had a great one at the dealership I purchased my truck from.

Good experience

Mr Charles and Dexter were outstanding and helped me get the perfect vehicle

The dealership, specifically Peter in the service department went above and beyond to make sure I was taken care of. From letting me know every step of the way what was going on with car, to breaking down the cost and why it needs to be fixed! I am very pleased with the service I received.

We always have great service and the staff is professional and friendly.

Great Job Guys

I always have a great experience at the dealership when my vehicle is serviced!

I ordered 4 Michelin tires and made an appointment for Wednesday Sept 10, 7am. Angel took the order. I received texts, emails and a phone call reminding me of my appointment. When I got there, there were only 2 tires in stock. No one apologized. Angel sent me to Parts. Parts were very helpful. I bought 4 Goodyear tires even though that’s not exactly what I wanted. I wanted to keep my old tires and they were loaded for me where they would roll back and forth all the way home. I had to get in the truck bed and lay them down. I had a specialty socket for my lug nuts. They did not return it and I had to go back in and get multiple people to search for it. The shop manager found it. Still no apology for any of this. It was an unpleasant experience that took 3 hours.

Doug Seay is your best service representative! Guy always treats me with respect and kindness. Give this man a raise!

Service is exceptional great and friendly staff.

Misty was incredible and went above and beyond.

Went for free first oil change tried to upsell me on worthless crankcase cleaning some ethanol treatment my 1998 gmc has almost 400000 miles and doesn't need treatment like that

Nothing was done right the first time. The repairs or billing. Horrible quality control.

Everyone was professional, helpful and accommodating. The only complaint is that the app I was provided in the email to track the progress of my service was TERRIBLE. When I received my vehicle it was still showing as just arrived.

No

Service rep very kind and thorough

Good experience!!

N/A

Great experience. Will be back for all my services.

I was totally taken care of and kept aware of the repair process.

Smooth sailing thanks to GMC Jimmy !

Kim was incredible and super helpful!

One the most comfortable in-person car purchases I've ever experienced. Misty, Sean & John were attentive and not one bit pushy. First dealership I'd recommend to a friend in quite a while.

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Jonathan was waiting for me on my arrival and even walked me around my car upon completion to explain what work was accomplished

Great service

As per invoice #642737, I do not feel that Wyatt Johnson GMC treated me fairly on my issue concerning moisture in my backup camera. "After a rain", the inside screen becomes blurry in the middle area. Drying the camera off on the outside doesn't solve the problem. It takes days and sometimes a couple of weeks for the blurriness to disappear. Johnathan Draughon had informed me that the camera issue could have a diagnostic charge, which I responded that I would have a difficult time paying for a service charge that should have been under warranty anyway. I had thought when I purchased a new 2023 GMC Sierra 1500 truck from Wyatt Johnson that I was purchasing the truck and the "paid for" extended warranty with a reputable company. The "camera Warranty" evidently was shipped out to a "third party" business to who knows who, and who knows where. The "third party" denied the repair needed as under warranty. Definitely not from Wyatt Johnson GMC. To top it off, besides declining the camera repair, I was given a diagnostic charge of $239.08 if I didn't pay approximately $650.00 plus for a camera repair that probably would not work properly over a period of time either. The camera was part of the total component of the GMC truck, not an after-market purchase on my part. How many other features are hidden under the supposed 'warranty"? In general terms, since 1978 I have bought all new Ford F-150 trucks from Jenkins & Wynne Ford. I never had any transmission problems or back-up camera problems from Ford. I am beginning to realize I might have made a mistake by buying the 2023 GMC Sierra truck instead of the 2023 Ford F-150 truck. Chances are I will reconsider my options on my next purchase.

I came in for a service and drove out with a newer truck.

Mike and Dawson both go above and beyond with their customers. They ensure the customer is happy

I brought my vehicle in for an oil change and tire rotation. As always the services that I requested was done. The rep was very nice, respectful , and knowledgeable.

I recently took my truck to Wyatt Johnson GMC for a recall repair and to have my decals swapped out. From the start, I was greeted and assisted by Angel, who made the whole experience smooth and stress-free. Angel was very personable, friendly, and professional. He went above and beyond to keep me updated throughout the process, making sure I was aware and informed at every step. I really appreciated the clear communication and the genuine care he showed in making sure everything was handled properly. Overall, my experience was excellent thanks to Angel and the team. Highly recommend Wyatt Johnson GMC for their great customer service and professionalism!

everyone was great , they were knowledgeable and attentive. Charles and Shawn could not have been better.

Loud ringing phone buzzers in service intake area extremely annoying. Advisor was extremly knowledgeable and displayed pride and professionalism.

Great personal service; quick and efficient.

Doug Great to deal with

Found the truck we were searching for, reached out to the dealership and within minutes Sean the Sales Manager phoned spoke to us about the truck. Sean had a sales rep reach out immediately to begin the process. Jake our sales rep made the process smooth and easy by taking care of all the documents needed to close the deal via email. Arriving at the dealership we were greeted and introduced to everyone involved with our deal down to the finance guy Jessie. The experience was professional, easy and timely. In and out of there with our new purchase. Thank you Wyatt Johnson GMC team!

Always professional

As usual..........ALL IS PERFECT !!!!!!!!!!!!!!!!!!!!!!!!!!

ALWAYS GREAT SERVICE!!!!

Always a great experience at WJ GMC. Guys always take care of me and are super professional.

I came to the dealership to make an appointment for my 2023 Acadia Denali. After making that appointment, I sought out the salesperson who sold me the car, Misty Bibbs. We chatted for a few minutes, then I asked if I could see a car that I had seen on the web. She graciously took me directly to the car. She showed me the car inside and out. I saw all of the improvements this 2026 version of the Acadia now had—roomier interior and upgraded infotainment system. I started thinking about trading in my 2023 for this 2026, which is exactly what I did.

Kim’s excellent and super professional with her service

Great service...just one little thing. I think you guys have totally spoiled me over the years, so I miss it when it is not offered. I have always been asked if I want a car wash. Was not asked and it was not done so I was disappointed in that.

Kim my service writer was great she kept me up to date on the progress and what the repairs I needed!! She is top notch help!!!

Mike Brown is a consummate professional!

Car broke down and we grew out of state. Peter got me in and fixed quickly. He was great to do business with.

Great in and out service!

The service took longer than expected

Always a great experience!

Everyone all around was great and friendly got me in in a timely manner they kept me up to date on the progress of the work being done on my vehicle

The service rep was very professional and prompt

Angel is always on point. 100% professional!

Jeff was awesome, I had contacted him about one specific vehicle by the time i got to the lot it was sold. Jeff told me that he would keep an eye out for me, less that 24 hours later he called with what I am driving now. Great experience with him.

Very polite, everything well explained by Michael

Michael was very clear, transparent, and helpful when it came to explaining the needs of my truck.

Charles Goodrich and the team at Wyatt Johnson GMC are second to none! Thank you very much, very happy with my experience!